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FAQ

What are your regular business hours? 

Our regular business hours are Monday through Friday from 8 AM to 5 PM 

Do you offer services outside of your normal business hours including on weekends and holidays?   If so, are there additional fees associated with work done outside of your normal business hours? 

We do offer services outside of our normal business hours.  For non-emergency bookings outside of normal business hours we charge an additional $50 service fee and an additional $25 for each hour on site.  We reserve the right to refuse work outside of our regular business hours.  For federal holidays our fees are double. 

Do you offer emergency services?  If so, do you charge extra? 

We offer emergency services as well, with a $300 trip fee which includes the first hour on site.  Additional hours will be billed at $250 per hour for after hours or $200 if emergency is during regular business hours.  On emergency jobs we will do what is necessary to convert the job from an emergency to a non-emergency and then schedule the remainder of the work to occur during available business hours.   

What is your cancellation policy? 

Our cancellation policy allows you to cancel any appointment for free up to 24 hours before a visit.  Cancellations made within 24 hours of a visit will be charged a $100 cancellation fee. 

What is your no-show policy for missed appointments? 

No shows and missed appointments will be charged a $100 missed appointment fee. 

What Home Services do you offer? 

We provide a broad range of home repair and maintenance services across multiple trades, including (but not limited to): 

• Doors & Windows 

• Plumbing 

• Electrical 

• Appliances  

• Fixtures 

• Cabinets  

• Countertops 

• Carpentry  

• Flooring 

• Masonry  

• Tile 

• Interior Wall & Ceiling Coverings/Finishes 

• Painting  

• Mounting 

• Roofing 

• Decks & Fencing 

• Landscaping  

• Tree Removal 

• Mailboxes  

• Pressure Washing 

• Gutter Cleaning 

• Holiday Lights & Decorations 

• Pools 

• Junk Hauling 

• General Labor 

Do you do large jobs or small jobs?  How large?  How small? 

All of our services are available on large or small projects.  We may not be able to accommodate remodels due to the nature of our busy schedule. 

Do you charge by the hour? 

We do not offer hourly rates for skilled labor.  We do offer an hourly rate of $100 per hour for unskilled labor only.  Unskilled labor would include non-specialized trades such as basic demolition, hauling, clean up, assembly etc.  Our technicians reserve the right to refuse any unskilled labor requests on site. 

Do you hold any specialty or general contractor’s licenses? 

All tasks offered and performed are within the scope of our Specialty. Work requiring specialized licensing (e.g., major electrical or HVAC) may be referred to appropriately licensed subcontractors if needed. 

Do you have any other licenses or certifications not including business licenses? 

 We have all appropriate business licenses to perform work in Georgia. 

Do you carry general liability insurance? 

We carry a 1 million dollar liability insurance policy. 

Describe your billing structure. 

Most jobs are billed on a per-project basis with a set fee for standard work. We charge $100/hour for tasks that do not involve specialized trades.  Highly skilled services such as plumbing, electrical, roofing, and others are billed at different appropriate rates.  Larger projects are quoted and approved before work begins on a job by job basis.   

Do you require deposits? 

We require a 50% deposit on all work exceeding $1000 including materials. 

Do you offer estimates? 

We offer in person or remote estimates. 

Do you charge for estimates? 

We charge $125 for in person estimates with no other approved work at the property.  With approved work at the property that we can invoice for, we will provide free estimates for work beyond the original scope of work.  We also provide free estimates (which may change once on site) if enough pictures and videos can be provided to give an estimate without visiting the property. 

Will you price match? 

We do not price match.   

Will you apply the price of the estimate to the final job if accepted?  

We will apply the cost of the estimate to the final invoice for approved work exceeding $1,000. 

Do you charge for changes or additions after approval or scheduling? 

Any changes to the scope of work or additions to the scope of work that are requested or that become necessary on site will be evaluated and priced on a case by case basis.  If additional work is necessary or if the scope of work changes we may have to schedule the changes or additions out to a future trip. 

When is payment due? 

Payment is due upon completion of work before our technician leaves the property. 

What forms of payment do you accept? 

Accepted Methods: Credit card, debit card, ACH transfer, check, or cash. Other methods may be accommodated by prior arrangement. 

Do you offer financing? 

We do offer financing options; please inquire with a company representative for more details. 

What is your warranty policy? 

We offer a 1 year parts and labor warranty on all work. 

Can I provide my own materials? 

Yes you can provide your own materials, however, we do not offer materials warranties on materials that we did not provide.   

Can I keep unused materials? 

Any unused or leftover materials that we supply remain our property. We often purchase additional materials to account for waste or unforeseen issues to avoid project delays. 

Will you return for minor touch ups? 

No additional free return trips or touch-ups are included once the job is completed and paid in full. 

What if I am dissatisfied? 

If you are dissatisfied with the work performed, please contact Grady Vickery (Owner) directly to discuss remediation options on a case-by-case basis. 

Do you offer appointment reminders?   

While we may be willing to try to send appointment reminders, you are still responsible for being available for the duration of the scheduled appointment window. 

Does an adult need to be home during the work?   

For all interior work, an adult (18 years or older) must be present throughout the appointment window. 

What should we do to prepare for you?   

Please ensure the work area is clear of personal items before our arrival. For liability reasons, our technicians will not move personal belongings. If large items need to be moved, inform us in advance so we can coordinate a separate fee and secure a signed disclaimer to release us from liability for any potential damage. 

Will you get the permits for the work if necessary? 

If a permit is required for your project, we will handle the necessary filings. However, most of our standard services do not require permits. 

Why should you hire us?  

When it comes to home repairs and improvements, you need a team you can trust. As a Family-owned business, we bring a more personal touch, attention to detail, and commitment to excellence. Each project is performed as if it were Our own.  If your goal is to save money it becomes our goal. If you want high quality products for a more elegant look, we go with that.  We will do anything in between.  What we will not do is cut corners or leave you with a product that will fail in a few months.  Our skilled professionals handle everything from minor repairs to major renovations with precision, efficiency, and respect for your home. We show up on time, get the job done right the first time, and stand by our work with integrity. Whether it’s a small fix or a large project, you can count on us for quality craftsmanship, fair pricing, and a hassle-free experience. Let us serve you with dependable, determined, and dedicated service.” 

Does your company drug test? 

All of our technicians are drug tested upon hiring and our company adheres to a randomized drug testing regimen. 

Does your company background check employees? 

All of our employees pass a background check before hiring. 

Do you mark up materials? 

We do not do any across the board markup on materials, however, our materials are priced to account for procurement and handling. 

Do you have a standby list if I need service sooner? 

If you would like to be on a standby list please let us know. 

Can I request a specific employee as my handyman? 

If you prefer that we assign a specific technician to your job please let us know and we will do our best. 

Can you provide references or reviews? 

Our reviews can be found on Google and Yelp, and we are happy to provide references upon request. 

Do you offer maintenance plans or recurring services? 

Please inquire with the owner, Grady Vickery, directly about maintenance plans or recurring services. 

What discounts do you offer? 

We offer a 10% military discount. 

What is your service area? 

Our service area extends across West Georgia to all locations within a 35 mile radius of Temple city limits. 

Do you charge mileage or extra for jobs outside of the service area? 

We charge an additional $1 per mile for jobs outside our service area. 

Do you provide receipts for my records? 

We do provide receipts for your records. 

Do you work for home owners, property managers, realtors, insurance companies, etc… 

We are open to working with all clients. 

Can you provide before and after photos? 

We always take after photos.  Before photos are the clients responsibility, although we do often have them as well. 

Do you have a price list? 

No we do not offer a price list.   

Do you have a website?  If so what is the name of the website? 

You can find us at vosgeorgia.com 

Do you charge for troubleshooting and diagnosis if you can’t diagnose or fix the problem? 

We do not charge for troubleshooting if we do not diagnose the issue, however we do charge for troubleshooting if we diagnose a problem that you choose to not have us repair at our pricing. 

Do you schedule with arrival windows or specific arrival times? 

All of our jobs are scheduled with a 1 hour arrival window. 

Can I book multiple projects for the same visit? 

Yes we can book multiple projects for the same visit.  You will need to speak to our office manager or scheduler to arrange scheduling and pricing for multiple items per trip. 

Can you come with me to buy materials?  Do you charge for that? 

We can accompany you to purchase materials, however, this would be billed at an additional $100 per hour plus mileage so we recommend that you have materials purchased in advance if you do not want us providing our own materials for the job. 

My house was built before 1978.  Are you certified for lead paint? 

No, we are NOT EPA lead paint certified.   

Can you remove your shoes when working in my house? 

We are happy to remove our shoes, if requested. 

Can you accommodate clients with sensory sensitivities (e.g., low noise, minimal disruption)?  

 We are happy to accommodate clients with sensory sensitivities, but this will need to be coordinated in advance with the owner, Grady Vickery. 

Do you have experience working in homes with individuals who have disabilities or special needs?   

We have experience working in homes  with individuals who have disabilities or special needs. Our own family experiences this daily.  We would be happy to accommodate any situations that are requested to the best of our ability. 

Are your employees trained in working around elderly individuals with mobility issues?  

We have experience working in homes  with elderly individuals or with mobility issues, however, we would be happy to accommodate any situations that are requested to the best of our ability. 

Can you use low-VOC or eco-friendly materials if requested? 

We will be happy to use low VOC products and materials if requested. 

Can you work in homes with service animals present? 

We will attempt to work in homes with service animals present, but this will be revocable by our technicians if the animal makes them uncomfortable. 

Are you comfortable working in homes with extensive clutter or hoarding situations? 

The short answer is Yes. We do work in homes with excessive clutter, hoarding, or any form of biohazard including mold, trash, insects, or other pests. We understand that many people find value in having things in their homes. However, if this is the case a consult with the owner would need to take place before work can be attempted. There are levels to a “Collection”  if a “Collection” has entered level 3 or above, our technicians will not be able to service you they are trained to refer you to the owner if they feel like the “Collection” has surpassed this level.  We will consult with you on how to move forward on a case by case basis.   

Can you provide a female technician if requested?  

We can provide a female technician upon request, if one is available.  Please leave a message for the owner to make this request. 

Can you work in a home where a newborn baby is present?  

We can work in homes with babies present, but we cannot guarantee that the work will be quiet.  We will have to approach each circumstance on a case by case basis. 

Do you take extra precautions when working in homes with immunocompromised individuals? 

We are happy to discuss extra precautions for immunocompromised individuals on a case by case basis. 

Can you provide silent service (no loud power tools) for sensory-sensitive clients? 

Please leave a detailed message for the owner to discuss silent service options. 

Do you have bilingual staff available for non-English-speaking clients? 

We do not currently have bilingual staff but we do have real time translators on our devices. 

Are you willing to work in a home with aggressive or unpredictable pets? 

We will not work in homes with aggressive or intimidating pets.  Each worker has the right to refuse to work in homes with people or pets that they are not comfortable with. 

Can you work around home-schooling schedules or remote work requirements?  

Each worker will do their best to accommodate home schooling schedules or remote work requirements, but we must be able to do our job during the scheduled service time. 

Are your employees comfortable working in a home where firearms are stored? 

We do not have any policies against homes where firearms are stored but they should be locked away or concealed out of courtesy to our technicians. 

Can you take extra care to preserve historic features in an older home? 

Please leave a message to schedule a call with the owner if you have any historic features that you would like preserved.   

Do you offer “white glove” service with minimal mess and dust containment? 

Please leave a message to speak directly with the owner for “white glove” service with extra mess and dust precautions taken. 

Can you provide shoe covers or protective mats for flooring? 

We can wear protective shoe covers and/or bring mats and protective floor coverings, but you will need to coordinate this with the owner directly before scheduling. 

Are you willing to sign a non-disclosure agreement for high-profile clients? 

We are happy to sign non-disclosure agreements for high profile clients. 

Can you accommodate a fragrance-free work environment for those with sensitivities? 

We can accommodate fragrance free work environments upon request.  Please verify this directly with the owner before scheduling. 

Do you have experience working in homes with a history of mold or water damage? 

We do provide services to homes damaged by mold and water.  Please leave a message to schedule a call directly with the owner to work out specific details. 

Are your workers trained to recognize and report potential safety hazards they notice? 

Our workers are trained to recognize and report any safety hazards.   

Can you handle emotionally sensitive jobs, like fixing damage after a break-in? 

We always try our best to be conscious of our clients’ situations, but we are not specifically trained to work with emotionally sensitive jobs for clients who have had recent break ins, domestic abuse, etc. 

Can you provide documentation for insurance claims or legal disputes? 

For documentation for insurance claims please schedule an appointment directly with the owner before scheduling. 

Can you perform a temporary fix until a permanent repair is scheduled? 

We can perform temporary fixes but they will not carry any warranty and will be notes as temporary on all documentation. 

Will you provide updates via text or email instead of phone calls for deaf or mute clients? 

We can provide updates via text or email for deaf or mute clients. 

Do you offer services for homeowners who travel frequently and need work done in their absence? 

We do offer services for homeowners who cannot be present due to travel or work.  Please schedule a phone call with the owner directly before booking. 

Can you wear a mask upon request? 

We are happy to wear a mask upon request for immunologically compromised individuals. 

Do you allow clients to record or photograph the work being done? 

What you record in your home is your business, but we do ask that you do not overtly record our technicians while they are working.   

Can you provide long-term maintenance schedules for my home? 

Please contact the owner directly if you are interested in long term maintenance contracts and schedules for your home. 

Can I request a detailed breakdown of labor vs. materials costs? 

Our labor and materials costs are broken down on invoices in an industry standard format.  We do not break them down further without having agreed to something specific in advance. 

Can you work around my existing smart home technology? 

We will do our best to work around your existing smart home technology but we do not specialize in smart home installations or diagnosis so we may not always be able to integrate our maintenance with your existing tech.  We will do our best, but please do communicate these needs with us in advance. 

Can you complete work in stages to accommodate my budget? 

We are happy to schedule and complete work in stages to accommodate your budget. 

Can you work with my interior designer or architect? 

We are happy to work with your interior designer or architect. 

Do you provide digital invoices and contracts for easy record-keeping? 

We provide all documentation of your job digitally. 

Can you offer guidance on DIY-friendly repairs if I want to do part of the work myself? 

For liability reasons we will not offer DIY guidance, but we are happy to work around your projects for the parts that you request us to work on. 

Can you accommodate clients with severe social anxiety or those who prefer minimal interaction? 

We can accommodate clients with severe social anxiety or those who prefer minimal interaction. 

Can you work on mobile or manufactured homes? 

We do work on mobile homes or manufactured homes.  However, some work may be refused if the home cannot meet certain quality standards. 

Can you work on RV’s? 

We do work on RV’s. However, some work may be refused if the home cannot meet certain quality standards. 

Are you comfortable working in homes with unique layouts, like tiny homes or converted spaces? 

We do work on homes with unique layouts like tiny homes and converted spaces. 

Can you provide special handling for antique or sentimental fixtures and materials? 

We do not touch your belongings, ever, unless negotiated in advance with the owner.